Our team of customer service experts are here to make sure that your experience owning a new Terrene home is as worry free as possible.

If you have a warranty related question or would like to request customer service, please login to the Customer Service Area. If you do not have an account yet, contact us.


For emergencies involving life and safety, please call 911.

For plumbing, HVAC or electrical emergencies requiring immediate attention, please call a licensed contractor that provides 24/7 service. 

Recommended contractors:

Plumbing:  United Plumbing - (360)794-5557

Electrical:  Provident Electric - After Hours Emergency  (206)714-0762

HVAC: Bobs heating and air conditioning - (866)739-6712



For all other customer service situations, please fill out the Customer Service Require Form and you will be contacted within the next business day.